Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to Penn Play Casino (the "Website" or "Service"), operated by Penn Entertainment, Inc. ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", or "you") and the Company governing your access to and use of our Website and mobile applications.

By creating an account, accessing the Website, or participating in any games, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree to these Terms, you must not access or use the Service.

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of the changes.

2. Eligibility and Registration

2.1 Age and Location

You must be at least 21 years of age to play for real money on Penn Play Casino. We strictly prohibit underage gambling. Additionally, you must be physically located within the borders of a state where we hold a valid gaming license (currently Pennsylvania, Michigan, New Jersey, and West Virginia) at the time of play. We utilize geolocation technology to verify your location.

2.2 Account Creation

To use our real-money services, you must register for a personal account. You agree to provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, address, and social security number (for identity verification). You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2.3 Identity Verification (KYC)

To comply with federal and state regulations, we are required to verify the identity of all players. You agree to provide us with documentation such as a government-issued photo ID and proof of address upon request. Failure to provide satisfactory documentation may result in the suspension or closure of your account and the forfeiture of any winnings.

3. Deposits and Withdrawals

3.1 Funding Your Account

You may fund your account using any of the payment methods approved by Penn Play Casino. You represent and warrant that you are the lawful owner of the payment method used and that the funds deposited are not derived from any illegal activity. We reserve the right to set minimum and maximum deposit limits.

3.2 Withdrawals

Withdrawals will be processed to the same payment method used for the deposit whenever possible. Withdrawals are subject to security reviews and may take up to 3 business days to process, although we strive for faster payouts. We reserve the right to delay or decline a withdrawal if we suspect fraud, money laundering, or a breach of these Terms.

3.3 Anti-Money Laundering (AML)

We actively monitor all transactions to prevent money laundering and the financing of terrorism. Suspicious transactions will be reported to the relevant authorities without prior notice to you.

4. Bonuses and Promotions

4.1 General Bonus Terms

Penn Play Casino may offer bonuses, free spins, and other promotions. All bonuses are subject to specific terms and conditions, including wagering requirements (playthrough), expiration dates, and game restrictions. Unless otherwise stated, the standard wagering requirement for deposit bonuses is 10x the bonus amount.

4.2 Bonus Abuse

We have a zero-tolerance policy for bonus abuse. This includes, but is not limited to, opening multiple accounts to claim welcome bonuses, placing low-risk bets solely to meet wagering requirements, or colluding with other players. If we suspect bonus abuse, we reserve the right to confiscate all winnings, void the bonus, and suspend your account.

5. Game Rules and Fairness

All games on Penn Play Casino are provided by licensed software developers and use a certified Random Number Generator (RNG) to ensure fair and random outcomes. The rules for each specific game are available within the game interface. In the event of a discrepancy between the result showing on your device and our server records, the result on our server shall be the final and binding authority.

We reserve the right to declare a game void if there is a technical malfunction, system error, or evidence of tampering. In such cases, bets will be refunded to the player's account.

6. User Conduct and Prohibited Activities

You agree not to use the Service for any unlawful purpose or in any way that violates these Terms. Prohibited activities include:

• Using the Service if you are on a self-exclusion list or prohibited from gambling by law.
• Attempting to hack, reverse engineer, or disrupt the Website or our servers.
• Using automated software (bots) or artificial intelligence to play games.
• Engaging in collusion, chip dumping, or other forms of cheating.
• Harassing or abusing other players or our support staff.

Violation of this section may result in immediate account termination, forfeiture of funds, and legal action.

7. Limitation of Liability

Penn Play Casino and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service, including but not limited to loss of data, loss of profits, or gambling losses. You acknowledge that gambling involves a risk of losing money and that you are fully responsible for any such losses.

8. Responsible Gaming

We are committed to promoting responsible gaming. We provide tools to help you manage your gambling, including deposit limits, session time limits, spend limits, and self-exclusion options. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the state in which you are playing. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at: