Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect depend on how you use our Services.

1.1 Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, make a deposit, request a withdrawal, or contact customer support. This information may include:

• Identity Data: Name, date of birth, gender, and social security number (for tax and identity verification purposes).
• Contact Data: Email address, mailing address, and telephone number.
• Financial Data: Bank account details, credit/debit card numbers, and payment transaction history.
• Profile Data: Your username, password, preferences, feedback, and survey responses.
• Verification Documents: Copies of government-issued ID (e.g., driver's license, passport) and proof of address (e.g., utility bill) required for Know Your Customer (KYC) compliance.

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information about your device and usage, including:

• Log Data: Information about your interactions with our Site, such as IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
• Device Information: Unique device identifiers, hardware model, and mobile network information.
• Location Data: We collect precise geolocation data to ensure you are physically located within a jurisdiction where we are licensed to operate (e.g., Pennsylvania, Michigan, New Jersey, West Virginia). This is a legal requirement for real-money gaming.
• Gaming Activity: Records of the games you play, wagers placed, wins/losses, and session duration.

2. How We Use Your Information

We use the information we collect for various business and legal purposes, including:

• Service Provision: To create and manage your account, process transactions, and provide customer support.
• Compliance: To verify your identity, age, and location as required by state gaming regulations and federal laws (e.g., anti-money laundering).
• Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Marketing: To send you promotional communications, newsletters, and offers that may be of interest to you (you can opt-out at any time).
• Improvement: To analyze trends, usage, and activities in connection with our Services and to improve our website functionality and game offerings.
• PENN Play Rewards: To administer our loyalty program, track your tier points, and provide you with rewards and benefits.

3. Sharing of Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

3.1 Service Providers

We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:

• Payment processors and banking partners.
• Identity verification and geolocation services.
• Customer support platforms.
• Marketing and advertising agencies.
• Game content providers (to launch and host games).

3.2 Legal Obligations

We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process, or governmental request. This includes sharing data with state gaming control boards and law enforcement agencies.

3.3 Corporate Affiliates

We may share information with our parent company, Penn Entertainment, Inc., and its subsidiaries for operational purposes and to provide you with a unified experience across our land-based and online properties.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job duties.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.

Despite these measures, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, particularly those required for secure login and geolocation.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal information, subject to certain legal retention requirements (e.g., gaming records must be kept for a specific period).
• Opt-Out: The right to opt-out of receiving marketing communications. You can do this by clicking the "unsubscribe" link in our emails or updating your preferences in your account settings.

7. Responsible Gaming

We use your data to help us identify and prevent problem gambling. We monitor player behavior patterns and may use this information to intervene if we suspect a player is at risk. We also provide tools for self-exclusion and setting limits, and we respect your privacy regarding your use of these tools.

8. Changes to This Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer: