Contact Support

World-Class Service for World-Class Players. Available 24/7.

Live Chat

Fastest way to get help.

Our dedicated support agents are available around the clock to assist you with any inquiries regarding gameplay, banking, or account settings.

START CHAT

Email Support

For detailed inquiries.

Send us documents, screenshots, or detailed questions. We aim to respond to all emails within 12 hours.

[email protected]

VIP Phone Line

Exclusive for tiered members.

Play+, Elite, and Owners Club members have direct access to our priority phone support line.

1-800-PENN-VIP

Send Us A Message

Please fill out the form below. Be as specific as possible so we can route your query to the correct department immediately.

Department Directory

To expedite your request, you may contact specific departments directly. Please note that response times may vary based on volume.

Verification & KYC

For submitting ID documents, proof of address, or updating personal information.

[email protected]
Affiliates & Marketing

For partnership opportunities, media inquiries, and affiliate program support.

[email protected]
Responsible Gaming

For self-exclusion requests, limit setting assistance, or immediate account cooling-off.

[email protected]
Mailing Address

Penn Entertainment, Inc.
825 Berkshire Blvd, Suite 200
Wyomissing, PA 19610
United States

Our Commitment to Satisfaction

At Penn Play Casino, we strive to provide the highest level of service. However, if you feel that your issue has not been resolved satisfactorily by our frontline support team, you have the right to escalate your complaint.

Dispute Resolution Process

Please allow up to 72 hours for a senior manager to review escalated complaints. If a resolution cannot be reached internally, you may contact the relevant state gaming control board (PGCB, MGCB, NJDGE, or WVLC) for external arbitration. We are fully compliant with all state regulations regarding player dispute resolution.

Support FAQ

Common questions handled by our support team.

Click on the "Login" button in the top right corner and select "Forgot Password?". Enter the email address associated with your account, and we will send you a secure link to create a new password. If you do not receive the email within 5 minutes, please check your spam folder or contact Live Chat.

Withdrawals can be declined for several reasons: unverified identity (KYC pending), attempting to withdraw to a payment method not used for deposit, or active bonus wagering requirements that have not been met. Please check your email for a specific notification regarding the decline, or contact support for clarification.

We aim to review all uploaded documents within 24 hours. However, during peak times or holidays, it may take up to 48 hours. Ensure your images are clear, all four corners of documents are visible, and files are in JPG or PDF format to avoid delays.

Log in to your account, go to "My Account," and select "Transaction History." You can filter by date, transaction type (deposit/withdrawal/wager), and status. You can also download your history for tax or personal record-keeping purposes.

We take responsible gaming very seriously. You can immediately set deposit limits, cool-off periods (1-30 days), or self-exclude (1-5 years or lifetime) via your account settings. Alternatively, contact our support team immediately, and they will assist you. Support is available 24/7.
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